The language focus is on words and phrases you can use at hotel receptions and. Hotel essentials english vocabulary exercise part 2 blair. Click on the check answers button at the bottom of the quiz to check your answers. A comfortable, stylish, functional and noncluttered reception desk makes sure they dont turn around and head out instantly. Do you know how to speak politely to a guest in english. Booking a hotel room checking into the hotel hotel problems telephone facilities cleaning services housekeeping at the reception desk choosing a restaurant room service extending your stay extending checkout time checking out of the hotel.
Head receptionist waiter can you think of the types of complaints that should be addressed to each of these. Using english phrasal verbs 1 using english phrasal verbs 2 visual exercises. Fluentu is an online immersion platform that takes realworld videos and turns them into personalized english lessons that means you can learn vocab and phrases from videos like afternoon tea at the dorchester, las vegas crazy nights and english in a hotel. A hotel is a place that people stay when they are on holiday or when they need to take a business trip to another city or country. English for the world of work lesson plan tourism hotel services. Chances are, plenty of your guests will speak english. This wont just make your daytoday life easieritll also make you more valuable as a hotel employee. Speaking skills at the hotel premier skills english. Well email you at these times to remind you to study. Literacy at this age is taught as part of a broader area. Here you will find typical conversations that deal with making reservations, checking in and also checking out. Many will speak a different language other than your own.
English for working in a hotel managementreception, resort. The work of the front office and reception departments in the hotel industry is very important. Explaining hotel services to guests and providing information. After you buy something, you get a receipt a piece of paper which shows what you bought and how much you paid. Click subscribe button below to get my future videos. Yes, it has it has breakfast continental breakfast is 7 pounds english breakfast is 14 pounds just for one night just for the weekend its 56 pounds eurosdollars. As a hotel receptionist, you need to be prepared for any traveler in any situation. There are now 31 worksheets on this topic with more being added regularly. After a long journey from heathrow, john finally arrives at his hotel in kings cross. English for hotel staff english for work englishclub. It is the first point of interaction between the hotel and the guests. At a hotel guest receptionist sentences in english. Hotel making a booking reservation learning english.
In a large hotel many employees work for different functions and purposes. Students complete a vocabulary exercise to learn words to talk about staying in a hotel. This course comprises sixteen modules, each focusing on different elements of hotel reception, giving you the knowledge and skills you need to be successful in your position and provide guests with the best service. The basis of the worksheet is a youtube video link. Ss find out about couchsurfing, read through the official. Watch a video and answer questions about the riccarton village inn grammar. Learn the benefits of working in the hotel industry. At the backthe front of the hotel on the groundsecondtop floor 3. Talking about hotels and restaurants 1 in this unit, you will. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. There are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. The receptionist had to check that the booking or reservation was correct.
This is a typical easy english conversations at the. Hotel conversation between the receptionist and customer. There is a huge range of hotel types from budget hotels to superluxurious ones. Motor vehicles may be parked in the hotel garage, but only in the spaces delineated for guest parking. Calling to report a cockroach problem 1 calling to report a cockroach problem 2 asking about the hotel gym. For families there are usually special offers if they take a. Hotel dialogues in english reservation, checkin, check. I would like to share with you some english conversations videos.
For all you hotel receptionists, here are the most commonly used expressions youll need to communicate with your international guests. Some will be business guests, others will be tourists and visitors. This worksheet was made to practice listening and studyingrevising vocabulary in connection with checking into a hotel. Reception and reservations vocabulary sheet english for hotels. Practise making statements with have, have got, and there is are.
There are also suggestions for developing the theme of hotels to practise specific areas of grammar. The most important works of the reception staff are as follows. Conference room, exhibition room, ballroom, restaurant, lounge, bar, sports complex, sauna, banqueting room, swimming pool. Learning english for the hotel industry is an excellent goal.
As soon as the guest enters a hotel, the first place they head to is the reception desk. Hotel reception designs hotel reception recection design. The language focus is on words and phrases you can use at hotel receptions and the lesson includes 20 of the most common questions asked in hotels. Pick it up and use one of the role plays in your next class. English vocabulary for arrivingchecking in at a hotel online. If you need anything, just dial 9 for the reception.
Reception english worksheets and curriculum explained. Jul 15, 2003 after a long journey from heathrow, john finally arrives at his hotel in kings cross. In this second of two online exercises on hotel essentials english vocabulary, you will learn and remember the english names of the different types of rooms that you can find in a hotel and the different services and facilities that a hotel providesgives to its guests. No, im afraid we dont, but we will be happy to call a taxi for you if you provide us with the details. There is no risk of buying from us and being unsatisfied. For those that want to be semiretired or are retired and just want to do something different and exciting to fill out your day, teaching at a hotel may be just the answer. Exercises on hotel and restaurant english vocabulary. Arriving at the hotel there are a few different conversations you might have with the hotel receptionist when you arrive at a hotel. If you book a room for one person, you usually book a. At the hotel 4 requesting things, letting someone know there is a problem choose the correct wordsphrases to complete the conversation with the hotel reception clerk.
Below are some typical dialogues between a hotel receptionist at the grand woodward hotel and a guest. Speaking skills at the hotel in this weeks premier skills english podcast, jack tells rich about a bad hotel experience. This is the preparation material for an english conversation lesson about hotels. Could you give me a call at 7 tomorrow morning, please.
Being the prime interface between the hotel services and the guests. Why not teach english in the most desirable settings in the tefl industry. Aug 25, 2011 arnold schwarzenegger this speech broke the internet and most inspiring speech it changed my life. English for hotel employees reception desk, bellhops, etc. If you want a room with two separated beds, you book a.
The hotel reception area should be a large open area where visitors get their first exposure to the hotels amenities. As a class, list words you used to describe the hotel on the board. Hotel reception guest services 1 fill in each blank with the correct word. Its packed with 50 role plays and is perfect for small or large classes.
Id like to pay in cashby credit cardby travellers cheque ae. Hotel making a booking reservation learning english print the english lesson on conversation about booking a room in a hotel. Hotel dialogues in english reservation, checkin, checkout. English for hotelmotel workers vesl vocational esl 1. As a hotel receptionist, your job isnt only to greet guests but also to make them feel welcome. Below is a definitiondescription of each of the wordsphrases in bold from the above text. Oct 15, 2014 i would like to share with you some english conversations videos. Its on the 2nd floor, you can take the elevators behind us. Instructions for exercise listen to the dialogue by pressing the. We can help you do all three of those things right here in this article. Teach hotel english in resorts and hotels around the world. English for hotels is designed to help train the following hotel staff. Imagine yourself teaching in a fivestar luxury resort on the beach on a tropical island or in a fabulous destination.
Yes, we have a room on the 4th floor with a really splendid view. Our awardwinning english phrase guide app for android devices contains over 6000 useful phrases and words with sound. Check in to register at a hotel as a guest check out to return keys, to pay for the bill and depart from a hotel reservation the action of reserve a room at a hotel that will be kept for you to use it later wakeup call. This worksheet is about couchsurfing and it was made for oneonone lessons could be used in larger classes too. Learn the difference between everyday english and hotel english. Hotel how to make a booking reservation english lesson what will i learn from the english lesson making a booking reservation for a hotel. All local amenities, including the post office, several banks and the bus station, are within walking distance of the hotel.
English for tourism industry hotel vocabulary word part of speech meaning example sentence adjoining rooms noun two hotel rooms with a door in the centre if you want we can book your parents in an adjoining room. Now fill in the blanks with one of these wordsphrases in bold. Look at the picture of the outside of this hotel, and describe what the hotel looks like. Why learning english for the hotel industry is a great. English for the world of work lesson plan tourism hotel services high school colegiul economic costin kiritescu, bucharest level intermediate area tourism hotel services authors mihai florea, cristina blanaru, alina tanase, camelia pavel, irina ghelmeci, liviu cristian banisor time 50 minutes. The sumptuous reception rooms are some of the finest in paris.
To print the lesson on a conversation between 2 people a hotel receptionist and a customer who is trying to book a room. They will predict vocabulary, listen to the conversation and roleplay the dialogue to practise their speaking skills. A customer rings the pine tress hotel and wants to book a room. Hotel reception guest services 4 practice english with us. Esl for the hotel industry if you work in a hotel, resort, spa, etc. Front office management 7 front office area is commonly termed as reception, as it is the place where the guests are received when they arrive at the hotel. For all you hotel receptionists, here are the most commonly used. At this age, speaking and listening play a big part in literacy sessions, so your childs teacher will be reading aloud and the children will be encouraged to sing songs and rhymes and join in with stories. English for working in a hotel managementreception. The course is for students at the elementary and lowerintermediate levels.
Bbc world service learning english welcome to london. The guest is liable for any damages caused to hotel property pursuant to the applicable legislation of the slovak republic. Pprrooffeessssiioonnaall ssppookkeenn eenngglliisshh ffoorr. This english lesson checking in is part of an english course for employees in the hospitality industry. During this english lesson you will learn how to ask questions how much a room cost, to how long you want to stay. This exercise is for hotel concierges, bellhops, reception desk workers, managers, etc. Communication, language and literacy, in preparation for reading and writing. Different color and shape of the reception desk for your. The cliched saying, first impression is the last impression really holds true here and most hotels spend a great deal of thought and funds into creating a beautiful reception area.
English for tourists typical english questions and answers one might hear in a hotel 1 choose the correct question for the answer thats given. The front office is referred to as the hub, the nerve centre or the brain in the modern hotel. Hotel essentials english vocabulary exercise part 1. Hotels do these exercises to help you learn words to talk about staying in a hotel. Parking is subject to a fee that must be paid at the hotels reception desk or at the parking ticket payment. Home beginners esl lessons dialogue examples 4 at the hotel. Hotel essentials vocabulary exercise part 2 introduction. Then, in groups, make a list of possible amenities or facilities this hotel might have. The front office function of a hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. In this lesson, students will listen to someone booking a hotel. Please study the 20 vocabulary below and press the mark complete button. Hotel conversation between 2 people hotel reservation. Working in the hotel industry you will come across many types of travellers. The texture, color and shape of the reception in your hotel must reflect a mood that is appropriate for its function.
Learn the vocabulary of rooms and facilities in a hotel video. Each one has a specific role to play in order to fulfill the needs of the guests. This blog post is available as a convenient and portable pdf that. Learning english is an efficient way to be prepared for any conversation with almost any guest at your hotel.
Hotel at the reception desk for this video lesson free of charge please. And as english is spoken in most hotels in the world, it is important to know and understand phrases that will be used in these situations. The lesson plan, transcript and student worksheets can be downloaded in pdf format below. Check out role play book specifically designed for esl efl classes. The course will take you around ten hours to complete. When you arrive in a country from overseas the checks your. English vocabulary for arrivingchecking in at a hotel. How to check in at the hotel 7 questions you must know travel english duration. English vocabulary for arrivingchecking in at a hotel exercise when staying in a hotel, you will have to speak to the people who work at the reception when you first arrive check in. Welcome to be my guest if you are already working, or intend to work, in the hotel industry and you use english in your work, then be my guest will help you to understand, speak, read and write the english you need. When a staff is recruited then hotel authority provides detail job description that lists all the duties and responsibilities the staff has to perform. Deluxe room an suite room improved design a single room a double room a twin room before to register at reception a person who carries luggage a cleaning lady useful words and expressions booking.
Practical english hotel booking a hotel room dialogue 2. Only use one wordphrase once and write it as it is in the text. Id like a room for two people, for three nights please. English for the world of work lesson plan tourism hotel.